Privacy Policy

The California Candle Company is very respectful about the privacy concerns of the visitors to its Web sites. We also recognize the valuable potential of technology to help people communicate with the companies whose Web sites they visit, particularly through customer databases. Responsible use of the information you share with us is paramount. In order to help you understand the role technology plays in the collection and use of information you provide us`, the following guidelines have been created.

Non-Personally Identifiable Information:

In general, you can visit The California Candle Company sites while remaining anonymous by not providing any personal information. In some cases, we may automatically collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, the domain name of your Internet service provider and/or the Web site from which you linked to our site or advertisement.

Personally Identifiable Information:

The California Candle Company will not collect any personally identifiable information about you (e.g., your name, address, telephone number, or email address) unless you provide it to us voluntarily (for example, submitting a Feedback comment) The purpose for gathering such information is to enhance your online experience by understanding you better and also to make you aware of new programs or offers in which you may be interested.

When you do provide us with personally identifiable information, we will take all reasonable and appropriate steps to protect the information you share with us. In this regard, we will not give, sell or otherwise transfer your personal information to anyone outside The California Candle Company unless we first disclosed it to you at the time of collection.

Children under 18 years of age:

The California Candle Company has no intention of collecting any personally identifiable information (e.g., name, address, telephone number, or email address) from individuals under eighteen (18) years of age. Unless otherwise disclosed during collection, we will not provide any personally identifying information it knowingly receives from individuals under 18 to any third party for any purposes whatsoever. Where appropriate, we will specifically instruct individuals under 18 not to submit such information on our Web sites or advertisements without the consent of a parent or guardian.

Use of Cookies:

When you view one of our Web site pages, we may store some information on your computer. This information will be in the form of a "Cookie" or similar file and will help us in many ways. For example, Cookies allow us to tailor a Web site to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.

Other sensitive information:

Whenever you give The California Candle Company sensitive information (e.g., credit card numbers), we will take all commercially reasonable steps to protect such information by establishing a secure connection with your Web browser. Credit card numbers are used only for payment processing and are not retained for marketing purposes.

How to update or delete your personal information:

You can help The California Candle Company to maintain the accuracy of your information by notifying us of any change to your address, phone number or email address. If at any time you wish to update your personal information or if you would like us to remove your personal information from our files, you can contact us by sending an email to
privacy@thecaliforniacandlecompany.com. Please include your name, address and email address in the message. We will use reasonable efforts to update or delete your information from our existing files.

The California Candle Company is dedicated to protecting your personal information and welcomes comments and questions on this policy. We reserve the right to change this policy at any time by notifying guests of the existence of a new privacy policy.

Terms & Conditions

Shipping and Handling, Ordering & Return Policy

Ordering from The California Candle Company is fast and easy.

Order Online
Shop 24 hours, 7 days a week at thecaliforniacandlecompany.com. This is our preferred type of order.

Order by Mail
Complete the online order form and print off a copy. Be sure to include a contact name, phone number, delivery address and money order or form of payment information. Mail to:

The California Candle Company
30239 Silver Ridge Ct.
Temecula, CA 92591

If you have any questions about your order please email us at
orders@thecaliforniacandlecompany.com

Sales Tax

We only charge sales tax in the state of California where we have a physical business operation.

Payment Options

We accept MasterCard , Visa, American Express, Discover, Paypal and Money Orders, but no COD’s. Payment must be made in US$.

Shipping and Handling

We ship to residential and commercial addresses in the 48 Continental United States only. We do not ship to Alaska or Hawaii at this time. All orders are shipped FOB Temecula, California.

Our Return Policy

We are committed to your complete satisfaction and it is 100% guaranteed. If you need to make a return simply return item within 30 days of purchase for a full credit or replacement minus Shipping/Handling.

If you need to make a return please Email us at
returns@thecaliforniacandlecompany.com for a return product approval. Make sure to put "return product approval" in the subject line and give a brief description of reason in subject area. We will email you the address you need to send the return to. DO NOT return any items without a return product approval.